Frequently asked questions

The preferred way for you to make a complaint is via the dedicated complaint form available at:
https://reklamacje.apcoapolska.pl/

or by post to the address:APCOA Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw.

A car park user disputing the validity of a summons may lodge a complaint within 14 days of the summons being issued. If your complaint is accepted, the Additional Charge is cancelled. In the case of a refusal, the Customer is obliged to pay the Additional Charge within the period indicated on the summons.

The response to the complaint is provided in writing to the address of the place of residence provided when the complaint was made or electronically to the e-mail address provided by the User.

Information on the received call for payment and complaints is provided from Monday to Friday between 9:00 a.m. and 5:00 p.m. at the following telephone numbers:

+48 22/ 177 99 22

The Additional Fee can be paid by:

(a) payment by debit or credit card, electronic banking transfer or BLIK - via the mobile payment operator Tpay.

To do so, you need to:

• scan the QR code visible on your summons or

• log on to the page shown on the summons by entering the vehicle registration number and your summons number.

b) make a transfer to the bank account indicated on the summons.

Access to your account does not require you to provide any personal information. The Terms and Conditions for the provision of summons services are available here:DOWNLOAD

The preferred way for you to make a complaint is via the dedicated complaint form available at:
https://reklamacje.apcoapolska.pl/
or by mail to:APCOA Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw.

Your complaints can be submitted via any communication channel.

A car park user questioning the validity of a summons may lodgea complaint within 14 days of the summons being issued. Complaints submitted after this deadline will not be considered.

APCOA will respond to your complaint within 14 days of receipt.

The complaint should contain the following information: call number, vehicle registration number, name, home address or e-mail address, attachments and a brief description of the reason for the complaint.

If your Additional Fee payment request is lost, please contact us by email at: parkingi@apcoa.pl
In the body of the email, please indicate the vehicle registration number and the city and facility where you received the payment request.
We will provide you with your individual account number for payment of the Additional Fee.