Dear Customers,
The preferred method of submitting your complaint is a dedicated complaint form available at:
https://reklamacje.apcoapolska.pl/
or by sanding letter to the following address: APCOA Parking Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw.
Your complaints may be sent via any communication channel.
Thank you for your understanding.
COMPLAINTS ABOUT THE ADDITIONAL CHARGE - FREQUENTLY ASKED QUESTIONS
A parking lot user questioning the legitimacy of the fine may file a complaint form within 14 days from the date of issuance of the fine. After filing a complaint, you should withhold payment of the Additional Fee until the date you receive an answer. If your complaint is accepted, the Additional Fee is canceled. In the case of a refusal decision, the customer is obliged to pay the Additional Fee within 7 days counted from the date of obtaining an answer. The response to the complaint is provided in writing to the address of residence provided when submitting the complaint form or electronically to the e-mail address provided by the User.
The complaint should contain the following information: fine number, vehicle registration number, name, residence address or e-mail address, attachments and a brief description of the reason for the complaint.
Information on fines is provided Monday through Friday from 9:00 a.m. to 4:00 p.m. at telephone number: +48 22/ 300 12 31
1. I would like to pay my Additional Fee from my fine - how do I do it?
The Additional Fee can be paid by:
a) payment by debit or credit card, electronic banking transfer or BLIK - via the Tpay mobile payment operator
To do this, you should:
- scan the QR code on your fine or
- log on to the website listed on the fine by entering your vehicle registration number and your fine number.
b) making a transfer to the bank account indicated in the fine.
Access to the User's account does not require the User to provide any personal data. The regulations for the provision of services in the field of handling fines are available here: DOWNLOAD
2. How to submit a complaint?
The preferred method of submitting your complaint is a dedicated complaint form available at:
https://reklamacje.apcoapolska.pl/
or by sanding letter to the following address: APCOA Parking Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw.
Your complaints may be sent via any communication channel.
3.How much time do I have to submit a complaint?
Car park user who questions the legitimacy of issuing the fine may submit acomplaint within 14 days of issuing the fine. Complaints submitted after this deadline will not be considered.
4.How long do I have to wait for a response to my complaint?
APCOA will respond to your complaint within 14 days of its receipt.
5.Do I have to pay the Additional Fee within 7 days in the case when I submit a complaint?
NO. After lodging a complaint, the payment of the Additional Fee should be withheld until the date of receiving a response. If your complaint is accepted, the Additional Fee is cancelled. In the event of a negative decision, the Customer is obliged to pay the Additional Fee within 7 days from the date of receiving the answer. The response to the complaint is provided in writing to the address of residence provided when submitting the complaint or in electronic form to the e-mail address provided by the User.
6.What information should a complaint contain?
The complaint should contain the following information: fine number, vehicle registration number, name, residence address or e-mail address, attachments and a brief description of the reason for the complaint.
7.What should I do when my fine is lost?
If your fine is lost, please contact us by e-mail:
parkingi(at)apcoa.pl.
In the content of the e-mail, please provide the vehicle registration number and the city and facility where you received the request for payment.
In return, we will provide you an individual account number to pay the Additional Fee.
