Dear Customers,

The preferred method of submitting your complaint is a dedicated complaint form available at:
https://reklamacje.apcoapolska.pl/
or by sanding letter to the following address: APCOA Parking Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw.
Your complaints may be sent via any communication channel.

Thank you for your understanding.

COMPLAINTS ABOUT THE ADDITIONAL CHARGE - FREQUENTLY ASKED QUESTIONS

A parking lot user disputing the legitimacy of a calls may file a complaint within 14 days from the date of issuance of the calls.
After filing a complaint, withhold payment of the Additional Fee until the date of receipt of a response. If the complaint is accepted, the Additional Fee is canceled. In the case of a refusal decision, the Client is informed by e-mail or through the Polish Post (in the case of postal correspondence) and is obliged to pay the Additional Fee within 7 days counted from the date of obtaining a response.
The complaint should contain the following information: calls number, date of issuance of the calls, vehicle registration number, name, home address, attachments, and a brief description of the reason for the complaint.
Information on calls for payment is provided Monday through Friday from 9 a.m. to 4 p.m. at telephone number +48 22/ 300 12 31

1. I would like to pay my fee - how do I do it?

The call fee can be made by payment by debit or credit card, electronic banking transfer or BLIK - via the Tpay mobile payment operator. To do this, you need to:

  • scan the QR code visible on your request, or
  • log on to the website provided on the request by providing the vehicle registration number and the number of your request.

Access to the User's account does not require the User to provide any personal data. The regulations for the provision of services in the field of handling requests for payment are available here: DOWNLOAD

2. How to submit a complaint?

 

The preferred method of submitting your complaint is a dedicated complaint form available at:
https://reklamacje.apcoapolska.pl/
or by sanding letter to the following address: APCOA Parking Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw.

Your complaints may be sent via any communication channel.

3.How much time do I have to submit a complaint?

Car park users who question the legitimacy of issuing the request for payment may submit acomplaint within 14 days of issuing the request. Complaints submitted after this deadline will not be considered.

4.How long do I have to wait for a response to my complaint?

APCOA will respond to your complaint within 30 days of its receipt.

5.Do I have to pay the additional fee within 7 days in the case when I submit a complaint?

No. After submitting a complaint, the claimant should refrain from payment of the additional fee until they receive a response to their complaint. If the complaint is accepted, the additional fee is cancelled. Should the complaint be rejected, the customer will be notified of that by e-mail or by Polish Post services (in the case of post correspondence) and is obliged to pay the additional fee within 7 days calculated from the day of receiving the complaint response.

6.What information should a complaint contain?

A complaint should contain the following information: request issue date, request number, vehicle registration number, name and surname, home address as well as a short description of the reason for submitting the complaint.

7.What should I do when an additional fee payment request form is lost?

If your additional fee payment request is lost, please contact us by e-mail:
parkingi[at]apcoa.pl.

Please state in the mail your vehicle registration number, city and place where you get a fee payment request.

We will provide you with an individual account number for paying the fee.

 
 

All our car parks remain open for our customers! Contactless access and automated electronic payments are granted in most of our locations through our free app APCOA FLOW – no need to pull a ticket or to pay cash at the payment machine.