COMPLAINTS RELATING TO ADDITIONAL CHARGES 

The user of the car park who challenges the grounds for issuing a call for payment is entitled to lodge a complaint within 7 days of issuing the call. Any complaints filed upon expiry of the above time limit will not be processed.

Complaints relating to additional charges are accepted by e-mail: wezwania[at]apcoa.pl only. If it is not possible to send an e-mail, the complaint should be sent by post to the following address: APCOA Parking Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warszawa.

Complaints are processed within 30 days.

Upon filing a complaint, you should refrain from making any additional payment until the receipt of the response to the complaint. In the event of acknowledgment of the complaint, the additional payment is subject to the cancellation. In the event of a refusal to acknowledge the complaint, the client receives the information by e-mail or by post (in the case of complaints sent by post) and he or she is obliged to make the additional payment within 7 days of the receipt of the response to the complaint.

The complaint should include the following details: date of issuing the call for payment, number of the call, registration number of the car, name and surname, place of residence and a short description of the reason for making the complaint.

Information relating to the call for payment is available from Monday to Friday, from 9.00 a.m. until 4 p.m. under the following telephone number:

+48 22/ 354 83 80 internal number 1

We do not accept complaints made by phone.

In the event of loss of the call for payment, the payment shall be made to the following bank account number, quoting the registration number of the car as a title of the transfer:

MBANK 12 11 40 10 10 0000 54 28 0000 10 04

Complaints concerning additional fees – FAQ

How to submit a complaint?

The complaint must be submitted in writing. Complaints concerning additional fees are accepted only by e-mail sent to wezwania@apcoa.pl, and if the e-mail option is unavailable to the claimant - by post sentto the following address: APCOA Parking Polska Sp. z o.o., Rondo ONZ 1, 00-124 Warsaw, Poland. We do not accept complaints over phone.

How much time do I have to submit a complaint?

Car park users who question the legitimacy of issuing the request for payment may submit acomplaint within 7 days of issuing the request. Complaints submitted after this deadline will not be considered.

How long do I have to wait for a response to my complaint?

Complaints are processed within 30 days.

Do I have to pay the additional fee within 7 days in the case when I submit a complaint?

No. After submitting a complaint, the claimant should refrain from payment of the additional fee until they receive a response to their complaint. If the complaint is accepted, the additional fee is cancelled. Should the complaint be rejected, the customer will be notified of that by e-mail or by Polish Post services (in the case of post correspondence) and is obliged to pay the additional fee within 7 days calculated from the day of receiving the complaint response.

What information should a complaint contain?

A complaint should contain the following information: request issue date, request number, vehicle registration number, name and surname, home address as well as a short description of the reason for submitting the complaint.

What should I do in the case when a parking ticket was purchased, but it was not properly placed behind the windscreen and as a result, it was invisible to the traffic warden.

Aparking ticket should be presented as an attachment to the complaint (scan/image/copy) on condition that it was valid at the time of issuing the request.

What should I do when an additional fee payment request form is lost?

If an additional fee payment request form is lost, the fee should be paid to the following bank account number, providing the vehicle registration number in the transfer title:

MBANK 12 11 40 10 10 0000 54 28 0000 10 04